BBB remains operational and focused on serving our business community. What they're doing is illegal and immoral but I guess they don't think patients will do the research, because they just made it very easy to take legal action. We are not even a provider with dentaquest anymore (for this reason exactly). They failed to see that she already took antibiotics to prevent the infection to spread. Your service is a sham. A lot of smart people trying to do the right thing. But they need to start making some big changes. DQ claim that the board reviewing the claims are all dentists but I wonder if that is true because On their website it says that "insurance consultants" make the determination based on submittal of the dental climate form and they can't really say if is medically necessary or not because they do what's on the script for them. We are an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. My wife had a cavity filled, and the bill was for $210.00 Dentaquest paid only $4 of this bill, saying that there was a cheaper way to do it for only $5. They really try to support you and help you with anything you need. Copyright © 2008–2020, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "isFollowing": false, "isEEPActive": true, "isEiHeaderFollowBtnDos2Enabled": false }, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, The overall attitude of this individual is not a surprise to, Former Employee - Events and Administrative Coordinator, Current Employee - Customer Service Representative, Current Employee - Clinical Review Specialist, DentaQuest Customer Service Representative Jobs, Blue Cross Blue Shield of Massachusetts Jobs, 9 Attention-Grabbing Cover Letter Examples, Blue Cross Blue Shield of Massachusetts Reviews, 10 of the Best Companies for Working From Home, The Top 20 Jobs With the Highest Satisfaction, 12 Companies That Will Pay You to Travel the World, 7 Types of Companies You Should Never Work For, How to Become the Candidate Recruiters Can’t Resist, Provider Relations Representative Salaries, Customer Service Representative I Salaries, 11 Words and Phrases to Use in Salary Negotiations, 10 High-Paying Jobs With Tons of Open Positions, Negotiating Over Email? 215 DentaQuest reviews. The dentist told me to resubmit the claim "because Dentaquest often lies." Read employee reviews and ratings on Glassdoor to decide if DentaQuest is right for you. Obviously you don't want to hear complaints. How to Answer: What Are Your Strengths and Weaknesses? They have made leaps and bounds as far as investment in technology goes. Then I complained about them giving me such a lousy choice and they actually got a conference call going and a Supervisor for their partner in crime Denta Quest said she would get to the bottom of this and did more research and came up with, get this, sending me to the kids practicing on humans at Stonybrook and yet Another dentist who won't take Emblem or Denta Quest . A CRS is the heart of this entire company. Dental quest is horrible they deny almost all dentist requests for patients. They never solve any problems when you called. So it’s disappointing that we are grossly underpaid. All rights reserved.

Great benefits and opportunities to move around. [protected] Group number: [protected] DentaQuest We do this through Preventistry... – More. DentaQuest is a purpose-driven oral health care company dedicated to improving the oral health of all. Not everyone communicates in the same way - sometimes meetings and chats are difficult because some teams or people don't utilize the technology we have available. This is a good company with a good mission and good people who work for it. Even the corporate level nothing is done. Stating it's not medically necessary for her. About a month after my surgery I get the bill and it said that the insurance only paid about $150 of an almost $600 dollar bill, leaving me to pay the rest. dentaquest could not provide an oral surgeon within 100 miles of me. Are you sure you want to replace it? You’ll do yourselves a favor!!! I been due for a cleaning since may 2020 its now aug 2020 and im unable to find a dentist in my area denta quest tried to send me to ny city I live way far away from ny city medicaid needs more dentists that accept denta quest in my area all they dentists they send you to do awful work and don't send the bill correctly to denta quest or denta quest just gives them a hard time so the dentists shy away from them its awful my teeth hurt and I need a dentist. According to BBB files this business has a pattern of complaints concerning consumers who experience difficulty using the business’ website to find a provider. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. How BBB Processes Complaints and Reviews, Better Business Bureau Serving Eastern MA, ME, RI & VT. BBB Business Profiles may not be reproduced for sales or promotional purposes. The company has a good mission and a workforce that believes in it. This is part of what makes DQ successful. As a provider I have been on hold waiting to talk to someone for an hour and a half. Just not fair. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. This orthodontist could not believe he was denied and agreed it was medically necessary for braces. This will replace the current featured review for targeted profile. They denied deep tissue cleaning. Well, Dentaquest denied us. I called to Dentaquest to ask why I was getting the bill for the surgery and their response was because I “went out-of-network.” The lady on the phone was very rude and not making much sense when I was just trying to get information on why the insurance paid so little. When tell I've never been so pissed off I've emailed Steven Polluck the CEO of this company to think the issue would be resolved about continued car for my son and braces and now he has devolved and infection and has been hospitalized and now being treated for an infection that hopefully doesn't spread through his body. You feel appreciated in ways but you are mostly independent and isolated being a CRS. Your trust is our top concern, so companies can't alter or remove reviews. © 2004-2020 ComplaintsBoard.com. A waste of time. Nothing can be done at the dentist for only $5.00 They will not honor reimbursement for yearly cleaning bill. Very few competent adult dentists in my area and no follow up from the lousy dentist we were forced to go to. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Casual environment, flexible work from home, company is going through changes right now, I worked at DentaQuest part-time for more than a year. This insurance is such a SCAM. The incredible amount of information we need to know and the constant changes we have to learn and adapt to quickly is getting out of control. Positive environment - people seem happy to work here. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy.

I have been on the phone for over an hour waiting. Consumers beware!! When you call for a dentist all they give you is information of providing dentists that don't even participate with denta quest. Our pay should reflect our hard work. Hate to be this person but if I could give this insurance 0 stars, I would. busy busy call center/micromanaged representatives, I have been working at DentaQuest full-time for more than 8 years. We went back to the dentist a few months later and he couldn't believe we were denied and gave us another referral to a second orthodontist. They also barely speak English. I am not saying the other companies are any better but this is my experience with Emblem. She has a cracked molar that needs to be removed and a front tooth that has fallen out. A free inside look at company reviews and salaries posted anonymously by employees. We’ll guide you through the process.

You must see an in network dentist (Neda Emad is a good dentist in Rockville who honors the plan). My kids making macncheese for dinner just to find buggs in... New Mexico Department of Workforce Solutions - Call Center Agents, Globe Telecom - broadband/dsl-transfer of location, Vodacom - Insurance administered by finrite, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I have appealed the decision and filed a grievance but the receptionist said they do this to Kids all the time. As a matter of policy, BBB does not endorse any product, service or business. My mother has been in pain for months and looks like a hillbilly missing her front tooth. Location of This Business465 Medford St, Boston, MA 02129-1426, Need to file a complaint? Good Benefits and capability to work from home after so many months of employment. Please check out resources available to you at BBB.org/coronavirus. How am I supposed to find out this information if nobody will pick up the phone, because I also have to make an appointment by a certain date but I can't even see if I'm allowed to because they won't pick up the phone.

DentaQuest MCNA Dental To ask about services or dentists: 1-800-516-0165 1-855-691-6262 TTY line for people with a hearing or speech disability: 1-800-855-2880 1-800-955-8771 Plan Website: www.dentaquesttexas.com www.mcnatx.net Extra Services DentaQuest MCNA Dental Dental Care Kit Free Dental Kit including drawstring backpack, BBB Business Profiles are provided solely to assist you in exercising your own best judgment. There are a lot of opportunities to meet and mingle in the office, but once or twice a year getting out and doing something different would be nice. In October 2020, I attempted to find a provider for a routine dental cleaning. BBB remains operational and focused on serving our business community. So that they don’t have to pay it. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. DentaQuest is a good company to work for.

They searched over 100 miles on long island and came up with nothing but lots and lots of emails, phone calls, and not a single oral surgeon in all of Suffolk County. BBB remains operational and focused on serving our business community and our consumers throughout this crisis. I have been calling for over 6 months I believe to get benefits for my mother, Alberta Siegel. Now I have to either come up with over a thousand dollars or wait until my daughter's teeth gets infected or inflamed to get them removed.

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