0000020350 00000 n �U�".�%X�4 The time period during which this survey could be completed has already passed.

This resource is an optional guide that owners and managers of franchised hotels may use at their sole discretion, using or adapting only those elements, if any, that they deem appropriate for their particular IHG branded hotel. 0000001381 00000 n 0000005070 00000 n 0000018361 00000 n 0000003767 00000 n In order to holistically measure and improve customer experience across its many locations, IHG partnered with Medallia and Ipsos Loyalty to elevate its HeartBeat survey program. 0000005480 00000 n

0000009502 00000 n No company in IHG, or any employee or agent thereof, seeks, requires or has any control or direction of any hiring, compensation, termination or other employment-related decisions at franchised hotels. %PDF-1.6 %âãÏÓ 2018-02-23T17:10:28Z H��T�N�@}߯������ٻ���@���@Q�"'��lG��Y;�B�,�Ό�sΙ�Y��z&��� 0000004484 00000 n f����hO2Z��4F����S1�\Ζu�ˣ�c>x8:>�����a���H:2�6vؒ0(��PKރӞ��ZE�"�=������J\��Kƻ|Vz�KL���[email protected]�r�i�� �;+�>Rʛܴ��>�\�w� O�̅�]SG+)v ���q���g�+1�~�,Ru.&��E��:�K������>��Dl:��/-X�Rk`�(ne�f6�.�3+h��n�_�ɸ/�.

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IHG: Listening to the Heartbeat of Millions of Guests With guests checking in and out of its 798,075 hotel rooms every day, IHG needs to have a finger on the pulse of guest experience. X��6 �t��0�4|`��0�A �I�!� ��7�� Z�� �Q60p40 i`Z� ����чA��Ձa�q�������� Hs3���X��v�N$-���f�m �.d endstream endobj 247 0 obj <>/Filter/FlateDecode/Index[32 187]/Length 29/Size 219/Type/XRef/W[1 1 1]>>stream

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